Privacy Policy

2. Definitions

• “Personal Information” means information that identifies, relates to, or could reasonably be linked with a particular individual or business.
• “Client” means the business that has signed up for the Service.
• “Caller” means an individual who calls a Client's business phone line that is connected to the Service.
• “Sub-processor” means a third-party service provider that processes Personal Information on our behalf in order to deliver the Service.

3. Our Role: Clients and Callers

With respect to a Client's own business and account information, GetRingLine acts as the party responsible for that data (sometimes called a “controller”). With respect to information about a Client's Callers collected through the Service (such as call recordings, transcripts, and messages left with the AI receptionist), GetRingLine processes that information on the Client's behalf and at the Client's direction (sometimes called a “processor” or “service provider”).

Clients are responsible for ensuring they have an appropriate legal basis, and any consents or disclosures required under applicable law, to have their Callers' calls answered, recorded, and transcribed by GetRingLine's AI receptionist. See the Call Recording and Consent section of our Terms of Service for more detail.

4. Information We Collect

• From Clients: business name, contact name, phone, email, mailing address, business category, hours, common questions, pricing used in onboarding, and any credentials or access you choose to share, such as Google Business Profile access.
• From Callers, on a Client's behalf: name, phone number, the nature of their request, and appointment or booking details where the Client's plan includes that.
• Call recordings and/or text transcripts of calls handled by our AI voice service.
• Emails, texts, and other messages exchanged between a Client and GetRingLine.
• We do not store full payment card or bank account details. Subscription payments are processed via PayPal. An optional payment-collection add-on connects to the Client's own payment account with a restricted key that cannot access funds or account settings.
• If the website uses analytics, we may collect IP address, browser type, device type, pages visited, and referring website in aggregate. This is not used to individually track Callers.

5. Cookies and Tracking Technologies

Our website may use essential cookies necessary for basic site function, and, if enabled, analytics cookies to help us understand aggregate usage. You can control cookies in your browser; disabling essential cookies may affect site functionality. We do not currently respond to browser “Do Not Track” signals.

6. Legal Basis for Processing

Where applicable law requires a legal basis, we rely on one or more of: performance of a contract with a Client, a Client's instructions regarding their Callers' data, our legitimate business interests in operating and improving the Service, compliance with a legal obligation, and consent where specifically obtained.

7. How We Use Information

• To provide, operate, and improve the AI receptionist and lead management Service
• To send Clients call summaries, lead notifications, and account updates
• To communicate about accounts, billing, and service changes
• To provide customer support
• To detect, prevent, and address fraud, abuse, or security incidents
• To comply with applicable legal obligations
• We do not sell Personal Information, and we do not use call data to train third-party AI models beyond what is required to operate the Service a Client has signed up for

8. How We Share Information

We share information with a small number of trusted Sub-processors: Retell AI (voice call handling), PayPal (subscription payments), and Google (email delivery and, where applicable, business information lookup). We will make reasonable efforts to notify active Clients before adding a Sub-processor that materially changes how their data is handled.

We may disclose information if required by law or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, the safety of others, or to investigate fraud. If GetRingLine is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, and we will notify affected Clients.

We do not sell Personal Information, and we do not share it with third parties for their own independent marketing.

9. International Data Transfers

GetRingLine is operated from India and serves Clients in the United States and Canada. Personal Information may be processed in the United States, Canada, India, and other countries where our Sub-processors maintain infrastructure. We take reasonable steps to keep that information protected consistent with this Policy.

10. Data Retention

• Active account and business information is retained for as long as a Client's account remains active.
• Call recordings and transcripts are retained for 12 months from the date of the call, unless a Client requests earlier deletion or export.
• Upon cancellation, we retain data for up to 48 hours to prepare and deliver a full export, then delete it unless a longer period is required by law or requested in writing by the Client.

11. Data Security

We maintain technical and organizational safeguards appropriate to a small service business, including encrypted credential storage, restricted-scope API access rather than full account access wherever possible, and limited personnel access to Personal Information. A full description is on our Data Security page.

12. Your Privacy Rights

Subject to applicable law, Clients and Callers may request access to, correction of, export of, restriction of, or deletion of their Personal Information.

California residents may have additional rights under the CCPA, including the right to know, delete, and correct Personal Information, and the right not to be discriminated against for exercising those rights. We do not currently sell or share Personal Information as defined under that law.

People in Canada may have rights under PIPEDA, including access, the right to challenge accuracy, and the right to withdraw consent where consent is the basis for processing, subject to legal or contractual restrictions.

Send requests to manish@getringline.com. We may need to verify your identity. We aim to respond to verified requests within 30 days, or such other period as required by law.

13. Marketing Communications

Any marketing emails we send include a clear way to unsubscribe. We honor opt-out requests promptly, consistent with the U.S. CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL).

14. Children's Privacy

The Service is intended for business use by adults acting on behalf of a business. We do not knowingly collect Personal Information from anyone under 18.

15. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for their privacy practices.

16. Data Breach Notification

If a security incident affects Personal Information, we will notify affected Clients without undue delay and consistent with applicable law, and we will share reasonably available information about the incident and the steps being taken.

17. Changes and Contact

We may update this Privacy Policy from time to time. We will notify active Clients of material changes by email, and the date at the top of this page will reflect the most recent revision.

Questions, requests, or concerns: manish@getringline.com.